Summary John Robinson, a patient advocate at VA Tennessee Valley Healthcare System, transforms what it means to represent veterans navigating the VA system. From 26 years in the Navy to his current role fielding hundreds of calls from frustrated veterans, Robinson operates on one principle: if I give you my word, it’s all I have. Walking through VA halls in lime green suits and hot pink ties, he’s built something that can’t be measured in titles. When veterans don’t know wher